CAPTION: Consumer Council of Fiji CEO Premila Kumar, right, shares a light moment with Nadi Airport manager Joe Gray in a Nadi Chamber of Commerce & Industry function. Photo: SHALENDRA PRASAD.
The Consumer Council of Fiji is concerned with the quality of food items being sold at some food outlets at Nadi International Airport.
This is after we received complaints that there was a mismatch between the high prices and quality of food sold to consumers, more particularly, in the transit areas.
The Council is advising consumers to be careful when selecting food at the Nadi Airport.
Most recently, an expat frequent traveler lodged a complaint with the Council on the type of salad roll for which he paid $7. The salad roll had only a bit of lettuce, one paper thin slice of tomato and slice of cheese. He complained to the food outlet staff only to be advised that the food is served in accordance to their standard practice.
Airports are the ports of entry and exit for travelers to countries; hence, all travelers have access to the food that is available. Most of the food outlets at the Nadi Airport are overpriced and do not provide value for money. The food outlets take advantage of the limited competition around the airport whereby travelers do not have much choice but to purchase the food that is sold for their consumption.
These types of experiences are a bad reflection of Fiji and do not augur well for our efforts to increase tourism traffic to our shores.
The Council calls on all food providers at the Nadi Airport to provide value for money as well as improve on their services. This will ensure more tourists coming to Fiji.
PREMILA KUMAR
CHIEF EXECUTIVE OFFICER